arrangements shown here are indicative. We do our best to
give better result than shown. It may be possible that
actual arrangement varies due to availability of flowers
and other reasons beyond our control.
cakes are available only after 10.30 am from bakeries.
Thus fresh baked cakes can only be delivered after that
time. In exceptional cases you may request to keep the
cake prior day in refrigerator & deliver next morning. But
we don't advise this.
received after 4 Pm IST shall normally be processed as
next day orders BUT we shall try our best to deliver same
day. A phone call after placement of such urgent orders
will be appreciated.
quoted at our website is for FREE delivery within city
limits. Any delivery out of city limits and to villages
etc. In case of Perishable Items may attract extra
delivery charge between INR 100 to INR 250.
certain branded items may not be possible/delayed under
certain un-controllable circumstances such as product is
not available in the market or discontinued by the
manufacturer. In such cases, similar product, nearest to
the description shall be delivered. Conformance would be
seeked from the customer for the same through e-mail.
However, if there is no response from the customer within
24 hrs., it shall be assumed that s/he has agreed to the
delivery of the alternate product.
cancellation of confirmed order can be made up to 1 day
prior to the delivery date. You can send cancellation
commodities displayed on the site and the actual products
delivered will be similar and may not be exact replicas as
these items are hand-made and can vary. However, in all
such cases the quantity specified in the order will be
provided as desired.
flowers / cake /sweets / chocolates are not available in
the respective city or town, we shall deliver alternate
flowers / cake /sweets of desired quality and equal to (or
greater than) order value.
No claim of
whatsoever nature under any circumstances will be
tenable other than the claim for 100% refund of payment
made. All such claims if any, are to be raised within 24
hours of delivery /non-delivery.
The owner of
the site retains the right to refuse any order
If there is no
one available at the shipping address (to accept the
delivery of your order) at the time of delivery, the order
will not be considered late. Hence in such cases, no
refunds, cancellations, liability can be made.
All claims are
subject to the jurisdiction of Court at Bangalore, India
shipping address is incorrect and recipient is also
un-reachable on phone
OR if no one is available to accept the delivery of the
perishable gift item (when delivery attempt is made) then
in such cases the order will be assumed as executed & no
refund will be made.
an order, please provide us with the following information
for delivery at Hotel / Hospital.
Full address of the hotel.
Telephone number of the hotel.
Name of Tour company, if applicable.
Full address of the hospital.
Ward number or name.
Home address of recipient with phone number.
recipient has not checked in at the hotel on the
delivery date, the order will be left at the reception &
the order will be assumed as executed. If the person has
checked out of the hotel by delivery date, the order will
be assumed as executed & no refund will be made in such
subhdiwali is unable to deliver your order, then
complete refund will be made. We shall not
be liable for any other charges, loss of
profits, emotional stress or any other liability etc.
caused due to non-delivery.
sizes specified on the site are indicative in nature and
hence there can be slight variations in the delivered
item, depending on the availability of the gift items
subhdiwali has taken every care for the accuracy of
the information provided in the site. It has exercised due
diligence in providing the latest products/information.
However, Subh Diwali or its employees or its
affiliates are not responsible for the loss or damage
caused to any of the users due to the information
inadvertently provided in the site. Discount Offers, if
any are not applicable on Gift Coupons.
item for the product categories and 'Apparels'
may/ may not be exact replica of the images shown on the
website (depending on the availability of the ordered gift
item). Hence in such a case the delivered gift item for
these 2 product categories (i.e. Watches and Apparels)
shall be similar/ close-replica to the image shown for the
ordered gift item.
of gift items to Wedding Ceremonies/ Marriage Halls, we
may not be able to assure the delivery to the bride and/or
bride-groom because of non-accessibility of our delivery
team to the couple. However, we shall ensure that the
delivery is made to one of the responsible member of host.
Also, if possible we shall provide you with the name of
the recipient through our order confirmation mail.
information & interest of making payments:
The customer promises that the information provided to
subhdiwali is true, correct and accurate. The
customer also agrees to pay all charges incurred by
them and users of your account and credit cards or
other payment mention at prices in effect when
such charges are incurred.
The customer agrees to defend indemnity & hold
subhdiwali and its affiliates harmless from all
liabilities & expenses including attorneys fee related to
any violation of this agreement by them and also for
the use of the services or transmission of any message or
information by them
may modify this agreement from time to time
without giving any prior information.
recipient is not satisfied with the flowers/gifts
delivered due to un-fresh flowers or dissatisfied due to
quality, the customer who ordered the Flowers/Gifts will
be given 100% refund, provided that
the recipient refuses to accept the Flowers/Gifts and
returns the same instantly at the address stated on the
Delivery Order with intact condition.